- 01. I made a mistake placing the order.
- 02.PIKITRI didn’t send me the article I ordered.
- 03.The article was delivered considerably late.
- 04.The colour doesn’t match the one seen in the online store / facebook.
- 05.The quality of the article doesn’t match what was expected.
- 06.The item doesn’t fit well.
- 07.The item is larger than the requested size.
- 01.I want the refund. (Enter the NIB to which you want the refund to be made).
- 02.I want to change to another size (Specify new size).
- 03.I want to exchange the article for another reference with the same value (Specify the new reference (s)).
- Please fill out the form.
- Identify the item (s) you wish to return / exchange and select one of the 3 options.
- Place the completed article and form in a pack. If possible, also attach a copy of the invoice. You can use the original packaging where you received the order or another carton, provided it is not damaged. If you use the original packaging, empty it and place only the item you intend to return. If the box has any labels, stickers or other materials from previous shipments, remove them and paste the Return label, which was delivered with your order.
- Close the box and seal it with tape.
The transport company will go through the indicated address to make the collection. (The collections are not made on holidays and weekends).
After receiving and analyzing the product the seller will inform the user of the refund to which he is entitled (if applicable). The refund of the amount paid will always be made using the same form of payment used in the purchase.